contact@dirsamexico.com 
+52 56 10 37 67 20
technical support among others for the Mexican and North American
markets (USA - nearshore)
Success stories
We are your operational extension, we address your needs
Our company’s ability to adapt has allowed us to grow from less than 50 to more than 400 positions, Our collection recovery rates exceed the goals that the Client sets us as achievable by more than 30%
Why hire Do It Right? know our advantages
Our philosophy is based on focusing on solving the problems or challenges of our clients covering all their business areas
Analyzing all your information and proposing different strategic options for achieving your results, but above all, generating and integrating a long-term business relationship and added value
Information analysis
We analyze our customers' information, as well as the interactions we have, collecting data such as call recordings, satisfaction surveys, or voice or text analysis, identifying continuous improvements for the success of our customers
Information security
We adhere to strict standards such as the payment card industry data security standard - PCI DSS - founded by American Express, Discover, JCB, MasterCard, and Visa
Competitive rates
Our rates are designed to be optimized in a very attractive cost/benefit balance for the domestic market and especially for the American market (nearshore), we work hand in hand with the client to accommodate their needs
Proximity in the US
Proximity, cultural affinity, and level of English allow us to efficiently serve our clients in the United States in both Spanish and English -nearshore
Omnichannel
We serve by telephone, chat, social networks, email, or any form of contact that the client chooses, converging the information on a single platform
IT Solutions
We work on the client's platform with high-security standards, as well as hybrid platforms that allow us to complement our Clients' information
Our services have been certified with high quality standard
The implementation of cutting-edge tools such as Artificial Intelligence has allowed us to improve and optimize our clients' processes and information; as well as being able to integrate, as part of our core business, elderly people, as well as people with disabilities, so that they can work with us
We are a multinational Business Process Outsourcing (BPO) and Contact Center company, with redundant strategic sites offering high-quality domestic and nearshore service; our mantra: “Let's make things happen
Integrating technologies and adapting to improve services and operations has been fundamental to our success
Our main objective is to be able to offer our omnichannel contact center
and process outsourcing services (BPO – Business Process Outsourcing) taking
advantage of our cultural proximity to the Mexican and USA – nearshore
markets. Do It Right allows our Clients to reduce operating costs while
achieving their company’s objectives
Proud of our accomplishments
We are people creating a company, meeting the needs of our clients through outsourcing of contact center services
Bilingual agents/ 150 200 bilinguals
En cumplimiento a lo dispuesto por los Artículo 15, 16 y 17 de la Ley Federal de Protección de Datos Personales en Posesión de Particulares publicada en el Diario Oficial de la Federación el día 5 de Julio de 2010 (la “Ley”), y Artículo 25 del Reglamento de la citada Ley, se extiende el presente Aviso de Privacidad.
Contáctanos/Contact Us
- Email:contacto@dirsamexico.com
- Phone: +52 5571581257